After the trip is completed, go to the "Rides" page, click on your trip to view details, then click "Get Invoice and Itinerary". Enter the email address where you want to receive the invoice and itinerary, then click "Send". We will send the invoice and itinerary to your specified email.

The fastest and easiest way to cancel an existing booking and book a new one is via this method, which ensures all details are confirmed immediately and the price is the best available.

Mainland China Cities, Hong Kong SAR and Macao SAR of China:
Free cancellation within 20 minutes after booking;
Free cancellation up to 4 hours before the scheduled ride time;
Full cancellation fee applies if cancelled less than 4 hours before the scheduled ride time.

Other Cities:
Free cancellation within 20 minutes after booking;
Free cancellation up to 24 hours before the scheduled ride time;
Full cancellation fee applies if cancelled less than 24 hours before the scheduled ride time.

In the case of one-way rides, no surcharges will apply for waiting times of up to 60 minutes after the agreed pickup time for pickups at the airport. In all other cases, no surcharges will apply for waiting times of up to 30 minutes from the agreed pickup time. Each additional minute of waiting time is invoiced as a share of the hourly booking prices applicable in the respective city area and for the respective vehicle class, plus applicable sales tax.